We are excited to announce an opening for the position of Support Engineer at Itech-Softsolutions. As a leading player in the IT industry, we are seeking a qualified and motivated individual to join our dynamic team and contribute to our ongoing success.
Position: Technical Support Engineer
Location: Khulna, Bangladesh.
Duration: 4 Months
Responsibilities:
1. Provide technical support to clients, troubleshooting issues related to software, and network systems.
2. Respond promptly to customer inquiries via codecanyon, Skype, WhatsApp, email, or chat, ensuring timely resolution of technical issues.
3. Collaborate with cross-functional teams to escalate and resolve complex technical problems.
4. Document support interactions and maintain a comprehensive knowledge base for reference.
5. Assist in the development and delivery of training materials for clients.
6. Must-Have Personal Laptop.
Qualifications:
1. Bachelor’s degree in Computer Science, Information Technology, or a related field. (Both BSc. and Diploma can apply)
2. Proven experience in a technical support role, demonstrating strong problem-solving skills, Database query, Debugging skills, etc.
3. Proficiency in diagnosing and resolving technical issues related to software, and networks.
4. Excellent communication skills in English and the ability to convey technical information to non-technical users.
5. Familiarity with ITIL processes and best practices.
Why Join Itech-Softsolutions?
– Innovative Environment: Be part of a dynamic and innovative work culture that encourages creativity and continuous learning.
– Career Growth: We invest in the professional development of our employees, providing opportunities for career advancement within the organization.
– Cutting-Edge Technology: Work with the latest technologies and stay ahead in the rapidly evolving IT landscape.
– Collaborative Team: Join a team of skilled professionals who are passionate about technology and dedicated to delivering exceptional solutions to our clients.
Additional Benefits:
- Paid Internship Opportunity.
- To Become a Permanent Employee.
- Unlimited Tea, Coffee, and Snack.
- Government Holidays.
If you want to Grab this Opportunity, please send your CV to career@itech-softsolutions.com
Application Deadline: 15th December 2023
Company Name: Itech-Softsolutions (https://itech-softsolutions.com/)
Mobile: 01742100787
