We are excited to announce an opening for the position of Support Engineer at Itech-Softsolutions. As a leading player in the IT industry, we are seeking a qualified and motivated individual to join our dynamic team and contribute to our ongoing success.
Position: Technical Support Engineer
Location: Khulna, Bangladesh.
Duration: 4 Months
Responsibilities:
- Provide technical support to clients, troubleshooting issues related to software.
- Respond promptly to customer inquiries via Codecanyon, Skype, WhatsApp, Email, Discord, Telegram, or Chat, ensuring timely resolution of technical issues.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Document support interactions and maintain a comprehensive knowledge base for reference.
- Assist in the development and delivery of training materials for clients.
- Must-Have Personal Laptop.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. (Both BSc. and Diploma can apply)
- Proven experience in a technical support role, demonstrating strong problem-solving skills, Database query, Debugging skills, etc.
- Proficiency in diagnosing and resolving technical issues related to software.
- Excellent communication skills in English and the ability to convey technical information to non-technical users.
- Familiarity with ITIL processes and best practices.
Why Join Itech-Softsolutions?
– Innovative Environment: Be part of a dynamic and innovative work culture that encourages creativity and continuous learning.
– Career Growth: We invest in the professional development of our employees, providing opportunities for career advancement within the organization.
– Cutting-Edge Technology: Work with the latest technologies and stay ahead in the rapidly evolving IT landscape.
– Collaborative Team: Join a team of skilled professionals who are passionate about technology and dedicated to delivering exceptional solutions to our clients.
Additional Benefits:
- Paid Internship Opportunity.
- To Become a Permanent Employee.
- Unlimited Tea, Coffee, and Snack.
- Government Holidays.
If you want to Grab this Opportunity, please send your CV to career@itech-softsolutions.com
Application Deadline: 30 April, 2024
Company Name: Itech-Softsolutions (https://itech-softsolutions.com/)
Mobile: 01742100787
