LAST UPDATED: JUNE 2026
1. Overview
iTech Soft Solutions ("Company", "we", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you use our website and services. We process data in compliance with GDPR, PDPA (Malaysia), and applicable international privacy regulations.
2. Information We Collect
2.1 Information you provide directly
- Contact information (name, email, phone number) submitted via our contact forms
- Project details and requirements shared during engagement discussions
- Business information provided for invoicing and contract purposes
- Communications sent to us via email or other channels
2.2 Information collected automatically
- Website usage data including page views, time on site, and navigation paths
- Device and browser information for technical compatibility
- IP address for security and fraud prevention purposes
- Cookies as described in our Cookie Policy below
3. How We Use Your Information
We use collected information to:
- Respond to project inquiries and schedule discovery calls
- Deliver contracted services and manage project engagements
- Send relevant updates about our services (with your consent)
- Improve our website and service offerings
- Comply with legal obligations and enforce our contracts
4. Data Sharing
We do not sell your personal data. We share information only in these limited circumstances:
- Service providers: Trusted tools we use to operate (email, project management, CRM). All providers are bound by data processing agreements.
- Security auditors: With explicit client consent when coordinating third-party security reviews.
- Legal requirements: When required by law, court order, or regulatory authority.
5. Client Data in Project Work
Data shared with us during project work is treated with strict confidentiality. We:
- Process client data only as directed in the statement of work or NDA
- Do not use client data for any purpose other than delivering the contracted services
- Support on-premise and private cloud deployments for data-sensitive projects
- Delete or return client data upon project completion as specified in the contract
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy. Contact form submissions are retained for 24 months. Client project data is retained for the duration of the engagement plus 7 years for legal and audit purposes, unless a shorter period is agreed in the contract.
7. Your Rights
Under GDPR and applicable privacy laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data for marketing purposes
- Request data portability in a machine-readable format
- Withdraw consent where processing is based on consent
To exercise these rights, email privacy@itechsoftsolutions.com. We respond within 30 days.
8. Cookies
Our website uses essential cookies for functionality and analytics cookies (with consent) to understand site usage. We do not use advertising or tracking cookies. You can control cookie settings through your browser. Disabling cookies may affect site functionality.
9. Security
We implement appropriate technical and organizational measures to protect your data including encryption in transit and at rest, access controls, and regular security reviews. However, no internet transmission is completely secure. We notify affected parties in the event of a data breach as required by applicable law.
10. Contact
For privacy inquiries, data requests, or to report a concern, contact our Data Protection Officer at privacy@itechsoftsolutions.com.